Problem 1- The training video does not open even though I have completed the Pre-Training Exam. Similarly, the Post-Training Exam does not open even though I watched the training video(s)?
– Please use “Google Chrome” browser to access the Distance Education System.
– If the training video does not open even though the Pre-Training Exam has been completed, or the Post-Training Exam does not open even though you have watched the training video(s), first click on the “RENEW” button at the top of the “Course Content” page. If the training video(s) or the Post-Training Exam still does not open, please close the browser completely (without leaving any browser page open). After clearing the browser history, log back into the system.
Problem 2-My exam score does not change even though I have taken the Post-Training Exam several times?
– The Post-Training Exam score is recalculated each time the exam is taken and your highest score up to that point is reflected in the system. Therefore, if you see that there is no change in your score, this means that your highest score from the exam has not changed.