FREQUENTLY ASKED QUESTIONS # STUDENT

You can access help documents and videos related to the Distance Education System (Eğitim365) by using the following links on the Distance Education Application and Research Center web page (https://akuzem.aku.edu.tr/):
– For Distance Education System Student user guides click here.

To install the Campus 365 Application on your mobile device (Android or IOS):
– For Campus 365 Android App Google Play link click here.
– For Campus 365 IOS App App Store link click here.

You can get support by sending an e-mail to our Distance Education Application and Research Center’s e-mail address akuzem@aku.edu.tr or through the Student Support Form.

Google Chrome or Microsoft Edge browsers are recommended.

Yes! When using these tools, it is recommended to select the Google Chrome browser in the CAMPUS 365 mobile app.

You can log in to the Distance Education system at https://ues.aku.edu.tr/

Our students can log in with the username and password they use in the Student Information System (SIS) or with E-Government.
Our Distance Education system, http://ues.aku.edu.tr, works with the password you use in SIS. Do not forget to get your password from the “Password Reset” section in the SIS for your valid password!

You can log in to the Distance Education System with E-Government. To make sure that your e-mail address in SIS is correct, check it by logging into SIS with E-Government. Select the “Password Reset” option on the SIS login screen, enter the required information and have your login information sent to your e-mail address. You can log in to both SIS and Distance Education System with the information sent to your e-mail address.
NOTE: Mail received at your e-mail address may not always end up in the “Inbox”, also check the “Junk Mail” or “Junk E-mail” folders.

Our Distance Education System (Education 365) works synchronously with the Student Information System (SIS). In this context, to log in to the Distance Education System, you must use your student number in the username section and your SIS password for this student number in the password section. Our unit does not have the ability and authorization to define an SIS password. You can change your SIS password via the Password Reset Link. When you change your password, it will be changed in the Distance Education System. If you have any problems with your SIS password, you can contact the student affairs of the unit you are affiliated with.

If you enter your password incorrectly 10 times in the Distance Education System, your password will be blocked. If your password is blocked, please send an e-mail via akuzem@aku.edu.tr or Student Support Form stating that your password is blocked and needs to be unlocked.
NOTE: Mail received at your e-mail address may not always end up in the “Inbox”, also check folders such as “Junk Mail” or “Junk E-mail”.

Our Distance Education System (Education 365) works synchronously with the Student Information System (SIS). In this context, if your course approvals are not completed in SIS, your courses cannot be transferred to the distance education system. In this case, you must first contact your unit’s student affairs and have your course approvals checked. Then, contact our unit again and request an update, and the problem will be solved.

Our Distance Education System (Education 365) works synchronously with the Student Information System (SIS). In this context, in order to log in to the Distance Education System, you must use your student number within the scope of the department you are currently actively registered in the username section and the SIS password belonging to this student number in the password section. Our unit does not have the ability and authority to define an SIS password. You can change your SIS password via Password Reset Link. When you change your password, it will be changed in the Distance Education System. When you change your password, it will be changed in Education 365. If you have a problem with your SIS password, you can contact the student affairs office of the unit you are affiliated with.

Our Distance Education System (Education 365) works synchronously with the Student Information System (SIS). In this context, if you have previously registered in another department at our university, in this case, when you log in to the distance education system with your e-government password, you will be directed to your old account and you will not be able to see your current courses (Master’s / Doctorate / Pedagogical Formation). In this case, in order to log in to the Distance Education System, you must use your student number within the scope of Master’s / Doctorate / Pedagogical Formation in the username section and your SIS password belonging to your student number in the password section.

You need to use Google Chrome or Microsoft Edge as a browser to log in to the distance education system (Education 365) from a computer or mobile device (Android, IOS). If your internet connection is not stable, you may still experience connection problems. You can also log in to the distance education system via the Campus365 mobile application, in which case you will not encounter browser-related problems.

If you are experiencing microphone and video problems in live lessons, please follow the instructions below.
– The problem may be due to your internet connection; first check the status of your internet connection.
– Use “Google Chrome” or “Microsoft Edge” as a browser.
– If your browser is not up to date, update it.
– Clear your browser history.
– Turn off any active extensions from the “Settings>Extensions” section of your browser.
– When your live lesson starts, go to the site settings section in your browser while in the virtual classroom window and select the “allow” options for camera, microphone and audio settings. You can also do this in a different way as follows: While in the virtual classroom window, click on the View Site Information icon in the address bar of your browser and select the “allow” options for camera, microphone and audio settings one by one from the menu that opens.

– The antivirus or firewall software you are using may be restricting your connection, disable these software and log in to the system to check the situation.
– Third party software and games you have installed on your device may be restricting your connection when you log in to the system. If you have such software, uninstall it from your device and log in to the system to check the situation.
– Please check the above mentioned items one by one. If your problem is not solved despite doing all these, finally reinstall the sound driver of the computer you are using. In this case, if your computer does not have a hardware problem, the sound and microphone problem you are experiencing will most likely be solved.

It is recommended that you pay attention to the following points when re-watching live lessons:
– First of all, make sure that your internet connection is stable.
– It is recommended that you use one of the Google Chrome or Microsoft Edge browsers to log in to the Distance Education System.
– Update your browser.
– Clear your browser history.
– When you re-watch the timeline, it may take a certain amount of time for the video to load depending on the video size and your internet connection speed. Therefore, if you re-watch the timeline repeatedly and frequently, the audio and video synchronization may be disrupted. In order to prevent this situation, for example, when you re-watch the timeline a certain amount, wait for the video to finish loading, then perform the forward or backward action again.
– The anti-virus or firewall software you use may be restricting your connection. Deactivate these software and check your status by logging in to the system.
– Third-party software and games you have installed on your device may also be restricting your connection when you log in to the system. If you have such software, uninstall it from your device, log in to the system and check your status.
– If the problem persists despite doing the above, check the situation by logging into the system using a different device and, if possible, a different internet connection.

When entered with Safari browser on iOS mobile devices, buttons such as View, Join, Complete may not perform their functions. This is due to the Block Windows feature of Safari browser. You can access the activities by turning off this feature in Safari settings.

The course completion percentage in Education 365 is related to your completion of the activities. Each activity has a completion criterion. If you do not meet the completion criterion, your activity percentage will not increase. You can view the activity completion criteria by hovering your mouse over the activity percentage. When you complete the activities, for example, the course completion percentage is 50%, while when you complete an activity, your activity completion percentage may increase to 60% depending on your activity count. When a new activity is added by your instructor, the total activity percentage will also increase. As the activity percentage increases, your completed activity percentage will decrease. For example, when your course completion percentage is 60%, your completion percentage may decrease to 52% when your instructor increases the course percentage by adding a new activity.

No, you can only log in to one session from a single user account. You can log in to the Class365 virtual classroom at the same time. A personal URL is defined for each virtual classroom. Since the connection address of the two courses is different, you can log in to both. However, you cannot log in to the Education365 system from two different devices or browsers. Only one session is allowed to remain connected.

You can log in to the system by selecting the user information of the department you want to access the courses of.

Log in to the Education 365 system with the student user. Click on the My Lessons button. Click on the name of the lesson you want to view the activities. On the page that opens, click on the lesson content button to the right of the lesson name. Unplanned activities and other weeks will be listed. You can search for the activity you are looking for one by one by clicking on the unplanned activities and week buttons or by activity name or type from the search section on the right of the screen. When you find the activity, you can perform the activity by clicking on the activity’s view, join, rewatch or start button.

In the file upload section, you can upload as rar, visual (jpg, png etc.), excel, word, pdf, video. When uploading homework files, the restriction in the system is calculated over 50mb.

Log in to the Distance Education System with the username and password you use in SIS. For a lesson document or video from previous weeks, click on the ‘Published’ link for the relevant week. In synchronous forums, which are likely to be limited in number, log in to the system during the current week’s lesson time and click on the forum link to participate.

The answers you give in online exams are instantly recorded in the database by the system. Closing the page at the end of the time without clicking the end exam button does not prevent this situation.

In the weeks when there are online exams, it may take some time for the information about the exam you have attended to be reflected to the student due to the system density. This situation may occur immediately after the online exams.

Your online exam score is calculated automatically by the system. However, this takes a certain amount of time depending on the system’s workload. In addition, if the course instructor has determined a certain date and time for the exam results to be seen or will announce the results via SIS, you will not be able to see your exam score.

If your lesson and activity progress is not being saved, first try disabling or uninstalling the browser add-ons in your browser and then try finishing the activity again. If you have removed the browser add-ons but the activity is still not being completed, you may not be meeting the completion criteria.

When creating a virtual classroom activity, the instructor selects different completion criteria for the activity.
Criteria that can be selected for virtual classroom completion (Completion):
– Live Participation: If the instructor selects “Live Participation” as the completion criterion, you must log in once while the virtual classroom is being processed live to complete the activity.
– Live or Archive Participation: If the instructor selects “Live or Archive Participation” as the completion criterion, you must log in once while the virtual classroom is being processed live or to re-watch the activity.
– Live Viewing Rate: If the instructor selects “Live Viewing Rate” as the completion criterion and selects a certain percentage, for example “10%”, you must watch the virtual classroom live for 10% of the virtual classroom time while the virtual classroom is being processed live to complete the activity. – Live or Replay Rate: If the instructor selects “Live or Replay Rate” as the completion criterion and selects a certain percentage, for example “10%”, you must watch the virtual class live or replay for 10% of the virtual class duration while the virtual class is being processed live or while replaying in order to complete the activity.
In short, your instructor has selected “Live Participation” or “Live View Rate” as the virtual class completion (completion) criterion. Therefore, your activity is not completed.
Completion Criteria for All Activities:
– Homework Activity Completion Criteria:View (Completes when you click on the activity), Upload File (Completes when you upload a file to the assignment), Grading (Completes when your instructor grades the assignment you uploaded.)
– E-Course Activity Completion Criteria:View (Completes when you click on the activity), Completed (Completes when you view and watch all pages), Grading (Completes when your instructor grades your activity), Watch Time (Completes when you finish the watch time specified by your instructor.)
– Exam Activity Completion Criteria: Completed (Completes when you view and answer all questions and click Finish the exam), Exam Grade (Completes when your instructor grades your activity) is completed.)
– Forum Activity Completion Criteria: View (It is completed when you click on the activity.), Write Message (It is completed when you send a message in the activity.)
– Document Activity Completion Criteria: View (It is completed when you click on the activity.)
– Survey Activity Completion Criteria: View (It is completed when you click on the activity.), Completed (The activity is completed when you click on Send the survey after viewing and answering all the questions.)
– Virtual Classroom Activity Completion Criteria: Live Participation (If the instructor selects “Live Participation” as the completion criterion, you must log in once while the virtual classroom is being processed in order to complete the activity.), Live or Archive Participation (If the instructor selects “Live or Archive Participation” as the completion criterion, In order to complete the activity, you must log in once while the virtual class is being processed live or to watch it again.), Live Viewing Rate (If the instructor selects “Live Viewing Rate” as the completion criterion and selects a certain percentage, for example “10%”, in order to complete the activity, you must watch the virtual class live for 10% of the virtual class time while the virtual class is being processed live.), Live or Replay Viewing Rate (If the instructor selects “Live or Replay Viewing Rate” as the completion criterion and selects a certain percentage, for example “10″, in order to complete the activity, you must watch the virtual class live or to watch it again for 10% of the virtual class time while the virtual class is being processed live or to watch it again.)
– Video Activity Completion Criteria: View (The activity is completed when you click on it.), Progress Status (The activity is completed when you complete the activity by the specified percentage.), Grading (When your instructor grades your activity (completed.)
– In-Class Activity Completion Criteria: View (Completed when you click on the activity), Grading (Completed when your instructor grades your activity.)
– Link (Link ‘URL’) Activity Completion Criteria: View (Completed when you click on the activity)